Archive for June, 2007

The saga continues…

Monday, June 25th, 2007

A couple of nights ago I got up to use the rest-room which is just a few steps away from the bed. It was pitch black dark. I stepped into the bathroom and immediately became concerned. My feet were under water. I remember standing there in the dark and thinking “oh, this is not good!” It turns out that some freak plumbing issue caused water to back up through the drain pipes and into our bathroom floor. Now, it seems to me like lesson number one at cruise-ship school ought to be never put the passengers under water.

Yesterday morning we were all awakened at 8am because the entire cruise ship was shaking violently. I’ve never experienced anything like this. We were at a port! This shaking lasted about 30 minutes and it was impossible for anybody to sleep. Outside my window there is a hot tub on the deck below. The water in the hot-tub was jumping up and down from the violent shaking. This wasn’t a gentle thing. It was a “rattle the jewelry off the night stand” type of shaking. It kept us awake and we’d been up until 4:30am the night before!

But wait, it gets better…

I purchased a new wardrobe for this trip before leaving Texas. Since this is a long cruise I needed to have some of it cleaned. This morning some of it came back from the ship’s laundry. Well, I put on my favorite new $90 polo shirt, determined not to let any of this “get to me.” Then I looked in the mirror and I could see my left nipple - ROFL! The cruise line’s laundry service had torn a hole in my new shirt making me look sort of like I’d just been lifted on board from a raft after three months stranded at sea. Consequently, I’ve decided not to inspect my other clothes until I’ve had at least 6 hours of hard drinking.

To add insult to injury, the laundry service lost my pajamas and all my underwear. This isn’t a total loss, however, as they have also mistakenly given me another man’s wardrobe of under-garments. Now, normally I would complain about this, but as I sit here in this other man’s boxers I find it strangely compelling. Well, the truth is, we did have to draw the line with this incident because we never signed up for the ship’s underwear exchange program! So, my wife and I have officially complained about the underwear situation, I’ve reluctantly removed my new boxers, and there are at least four officers now searching the ship for the phantom undergarments. Meanwhile, there’s some poor soul on board somewhere who’s in the same situation as me… I hope he likes my briefs.

All we want now it to get off the ship alive.

Yours,

The Prisoner of Davy Jones

A cruise I will never forget

Friday, June 22nd, 2007

Hi everyone!

It’s that time of year - time for a relaxing vacation with the family. Well, that’s what I thought anyway. I’m currently on a cruise, but this is not the normal cruise experience. So, I thought I’d write some of this down before I forget about it.

There are several problems with the cruise line I’m on (which shall remain nameless) - to say the least (ha, ha). At this point, my wife and I are viewing this as a new form of comedy and so now when we get treated badly, we just laugh about it. We are having a very good time. It’s all a matter of attitude.

First - the crew of the ship. These people are the rejects from the Flying Dutchman. Nobody smiles, nobody talks, and nobody says “thanks.” They are all just serving out their sentences hoping that one day Captain Blackbeard will release them from their debts.

A typical example: We went to the casino, sat down at a table and the dealer rolled her eyes and muttered complaints about us being there (ha ha). Just this morning our server treated us as if we had the plague. Nobody can understand why we’re laughing when we’re treated badly and I think this drives the crew into an even greater state of depression about being sentenced to serve time aboard “The Dutchman.”

Second- the ship itself. Periodically and for lengths of time between 15 and 30 minutes, the ship makes the loudest most gut-wrenching sounds of metal scraping against metal. It is enough to wake us all up when it happens at night. I still have no idea what it is but it’s coming from deep in the bowels of the ship. The crew seems unconcerned - maybe because they are also sentenced to this ship in the afterlife. I’m certain the sounds are from the anchor chain or something like that. Seriously, it’s nothing to worry about because we’d all be dead already but I’ve never in my life been on a ship that makes such noises.

Third - the actual cruise planning. This is the height of comedy because there isn’t any - really. For example, our first stop was Nassau Paradise Island. Now, I’ve been there before or I’d be really upset (as many other prisoners aboard the Dutchman were). We arrived about 2pm - everything closes at 5pm on the island and then we leave (ha ha ha!). There was just enough time for some people to leave the ship, get to the places they wanted to go, find them closed or about to close, and then get back to the ship. ROFL!! This is a joke compared to the other cruises I’ve been on which planned an entire day there with guides to a private beach on the island, time inside the Atlantis casino, for example, with time for the excellent aquarium they have at Atlantis, etc. Next we went to a “private island” apparently leased to the “nameless cruise line” from the Bahamians. We were graciously permitted a “shore-leave” of 5 hours on the world’s smallest beach. This really had my wife and me laughing. There were 2,000 people trying to find a space on 2 square feet of sand (ha ha). This is in stark contrast to a previous cruise that we took where we went to a real private island that had a real beach and more than enough room for everybody (ha ha).

Fourth - ship operations. They refuse to use the tenders on the boat. Instead they have contracted with shore personal to send out 2 very large 700 person barges. They use these to embark/disembark the passengers for “short leave” rather than the 40 - 60 man tenders that I see hanging on the sides of the ship. This means that the line to leave the ship and the line to get back on is 700 - 1,000 people long and if you miss the first one you have to wait for 700 people at a time to travel from shore to the boat and get processed one at a time through the metal detectors, etc. Most of the time spent off the ship so far is spent in this process. ROFL!! Real cruises will run 10 or more tenders in a continuous operation shuttling people on/off the boat so that nobody has to wait in any lines and so that no time is wasted in “processing.” They are doing this, I assume, to save money.

Fifth - the food situation. As for quality, it’s suitable and appropriately terrible as befitting the Flying Dutchman. One of the things that make a cruise special is getting assigned your own wait staff who follows you from restaurant to restaurant each evening, taking care of all the particulars for you. You feel special when they treat you special. They have dispensed with that here. The ship has hot-dogs and cheese-burgers. Anything else requires a reservation at one of the independently operated restaurants on the ship, which can be quite expensive. In fairness, we’ve been visiting these restaurants and the food is excellent. But, for the most part, it’s hot-dogs.

Now let’s talk about the room service. Here I don’t even know how to begin to describe how funny this is. For starters, you can not understand the English of anybody working at the other end of the telephone here. It’s truly comical. I have a new game that I play now with room service: every night before bed, I order something just to see if they get it right. It took four calls over two days to get “nachos” right. They think it’s just chips and salsa. However, there is still a disconnect. When I explained that nachos are just chips with cheese on them, I thought they finally understood until they asked me later, “so you want ‘nachos’ and cheese too?” I said, “no, that’s what nachos are - oh forget it!” Tonight I’m going to try soft-tacos and see what happens.

Oh God, they tell me we’re headed into the Bermuda Triangle now. Hope to see you all again.

Yours,

The Prisoner of Captain Blackbeard

MDaemon 9.60 - our best version ever!

Thursday, June 14th, 2007

My staff is fond of reminding me that for about a day following the release of another big MDaemon version I have this habit of being very pleased with the result of our work but then, once we start on the next version, I consider the past stuff as not so great in comparison to what’s coming next. So, before I start on the next big thing, I want to reflect on some of the important milestones that MDaemon 9.60 represents for us and our customers.

Firstly, MDaemon 9.60 has been in development for over 8 months. One of the first things we did was move all the source code and build procedures off of Visual Studio 6 using Source Safe 6 and onto Visual Studio 2005 with Team Foundation Server. For a project that had been using those older tools for many years, this required an intense effort.

Next, I made it a point to re-visit some of the old “known issues” that dated back a long while and which have persisted due to design limitations. Several of these were happily fixed, which will make long time users of MDaemon very happy!

Several significant technological advances have made their way into MDaemon 9.60. These include support for image spam and child pornography detection and blocking which will be appearing in SecurityPlus for MDaemon soon. You’ll also like account grouping which allows you to arbitrarily define groups of users to which policy can be applied. We will be expanding on this capability throughout the 9.6 series. There is also support for sub-addressing which allows you to route email directly into various folders by using special email address forms.

One particularly exciting new capability is message certification. MDaemon now has the ability to check whether messages are “certified”. Certified messages can help you determine whether a message should be accepted or not. Alt-N offers a free certification service for MDaemon customers.

Backscatter Protection puts a stop to the problem of email backscatter - email your users receive telling them that a message they never sent in the first place failed to be delivered.

The gateway feature set is important to a large percentage of our customers and has seen numerous and significant improvements including a totally new email address verification system.

Don’t forget DKIM. DKIM was approved by the IETF as an industry standard and has been assigned as RFC 4871 (http://www.dkim.org/specs/rfc4871-dkimbase.pdf). Naturally, MDaemon 9.60 contains a completely up-to-date and thorough implementation of this email authentication method.

On top of all this, several performance improvements make this the best performing MDaemon ever!

In summary, MDaemon 9.60 includes some 69 new features - 8 of them I’ve classified as major improvements - and 94 specific fixes and improvements to various customer requests. It is a major accomplishment for us. I hope you love it as much as I do! But, now, it’s onward to the next release!

Arvel

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